UK Mainland orders placed by 2.30pm will be delivered within 1-3 days (unless otherwise stated on the product information.) with our courier DPD or via Royal Mail post, a signature will be required on delivery.
Orders that are despatched via DPD will be delivered within a 1-hour delivery slot. Tracking details will be emailed and sent via text message once your order has been despatched, (if a mobile number is provided) notifying you of the delivery time slot. You will also be able to arrange for your order to be sent to a collection point, left in a safe place or with a neighbour.
Orders for £50.00 and over will be delivered free of charge - all the items must be ordered in one transaction and be delivered to a mainland UK Address.
Delivery Charges for orders under £50.00:
Mainland UK: £4.95
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Isle of Man:
Jersey & Guernsey (Inc. Alderney, Herm & Sark):
All back-order products that are ordered with another product that is in stock will be despatched as a complete order when the out of stock product becomes available. Products placed on back order we would estimate a lead time of 2-3 weeks, we are always receiving regular deliveries. When you receive your order confirmation there will be an estimated delivery date displayed.
Should you have any questions please contact us on firstname.lastname@example.org or use our online chat.
Order shortages and damages: You must notify us of any items received damaged or items missing from an order within three days of receipt. Please email at email@example.com
Damages and Faulty items on delivery:
If you have a damaged item, we will require photos of:
- The outer box / packaging
- Internal pictures of the goods in the box and packaging.
- The damaged caused to the product.
- The shipping labels.
Faulty of defective goods:
Faults and damages must be reported to us with photographs displaying the fault or defective within 3 days of receipt of goods by e-mail to firstname.lastname@example.org . Delivery of a replacement product or parts will be made to the original delivery address unless otherwise advised.
Delivery of replacements will be made to the original delivery address unless otherwise advised. If necessary, we will arrange to collect the goods from you at which point you. Please ensure the package is adequately wrapped to prevent damage during transit and a copy of your delivery note is included within the parcel so that we are able to identify it when it arrives back with us.
PLEASE NOTE: Drivers will not collect any visibly inadequately wrapped packages.
Please do not dispose of any goods until advised to do so by customer services, who will confirm this in writing. Once the goods are received back at our Distribution Centre, they will be inspected, and the appropriate action taken for corrective and preventative action. Where applicable a credit will then be raised if a replacement is no longer required.
If necessary, we will arrange to collect the goods from you or for the goods to be dropped off at our courier drop-off point.